*I would like to take this opportunity to express my feelings of gratitude to your business, I would like to thank you and your staff for a kind a courteous job well done.
Kristen has taken her time and knowledge with utmost concern regarding my purchase. I have and will look forward sharing to co-workers, family and friends regarding our business experience with you. This was a business relationship well done.
Kimberly L.
*Thank you Kristen. My experience with FurnitureGeek has been fabulous. I will be a repeat customer next time I am in the market for furniture. Thank you.
Jason R.
*We had price-compared through a couple of other online furniture sites and furniture outlets...Furniture Geek beat the others by several hundred dollars (about 35% less that the next best price) for exactly the same piece of furniture.
Received through our Customer Feedback from
*Please accept this note of praise and gratitude for one of your employees, Kristen O., Customer service Manager. She helped resolve damaged material that was on a recent dining room furniture purchase from your company. Without fail she contacted me with weekly status updates and always responded promptly and courteously with any questions/concerns that I had during the time period. I'm happy to report that my furniture was completed last week and looks beautiful! Customer service is a grueling type of job having to deal with dissatisfied customers. She was a breath of fresh air and as a result of efforts I would continue to shop at FurnitureGeek if I ever have any other furniture needs in the future.
Jeanine G.
*I can't tell you enough how pleased I've been with all the help and service I have received from Bo Smith Furniture. You and your colleagues have followed through with all my complaints. That was something I was very unsure of when I ordered my computer furniture online for the first time. You have certainly lived up to all your promises and warranties. I would not hesitate to order again from Furnituregeek.com.
Julianne
*Kasie was so helpful and really, really responsive. I never fill out surveys, but I was impressed with the personal service I received which is so NOT common when purchasing over the internet
Louise
*I had a great experience with FurnitureGeek.com. They saved me close to $1200 on some living room furniture!!! my salesman was very professional and my furniture was ready in 6-8 wks like he said. I would order furniture again from them in a heartbeat!!!
Carlee
*Thank you very much! I appreciate your updates and the excellent service that I have received. I will be sure to call BoSmith Home Furnishings/Furnituregeek for all of my future furniture purchases.
Maria
*I just want to let you know I received the pieces I ordered on Sunday. I am very happy with furniture geek and the delivery service. I am extremely satisfied. Thank you for your help
Carol
*I had a wonderful experience. There was a delay with the manufacturer but furnituregeek keep me up to date on what was going on. They always called when they said they would and the process was always centered around the customer. In addition, we got an excellent deal on our furniture. We paid about 60% of what our local, well established furniture quoted for the same pieces. Awesome! I have already given your name to friends and family as a great source for top quality furniture for bargain prices!!
Alan
*Spectacular way to shop for furniture...we knew what we wanted, and FurnitureGeek.com provided us with the services to get it--at a price that beat other online offerings by several hundred dollars. Process was simple; delivery exceeded expectations; furniture arrived in perfect condition precisely in the time window promised by the shipping company.
Charles
*Chanda was extremely helpful throughout the buying process. I was impressed by the extra effort she took to contact Lane as well as her patience to make certain my order was complete! I will be contacting Chanda directly with future orders.
David
*I ordered a Broyhill Attic Heirloom dining table & 6 chairs. My husband & I had priced the same set at a local "discount" furniture store, and your price was about $300 less. The salesperson thought we were joking when we told her the price you offered! The set arrived in a timely fashion, and the delivery company did a great job setting it up for us. I must admit, I was a bit nervous about making such a purchase online. Overall, we were very pleased with the whole process.
Marguerite
*I have been very pleased with the way you have responded to my emails and phone calls. You have been polite, courteous, and timely about getting back to me with information. I hope the rest of my dealings go as well.
Lou Ann
*Our sales associate, Kasie was very knowledgeable, friendly and extremely easy to work with, a definite pleasure!
Paul
*I purchased two tables from you that would have cost me over $1000 retail. I saved about 50% ordering from you. The tables were delivered in perfect condition, well before the expected delivery date. In addition your delivery service delivered these tables during a major snowstorm within the expected delivery times given me. WOW! you are UNBELIEVABLE! Thanks for your great service and for the fantastic $ savings!
DS
*We ordered 22 pieces from you guys and our experience has been wonderful. We did a lot of market research before deciding to go ahead with furniture geek...one has to be prepared to do this when ordering furniture without the middle man. Even in initial calls about prices, we were always treated with great respect and we never felt under pressure to put the order through. We were simply given the information very politely by Chanda, who has been the most professional, polite and pleasant salesperson we have ever dealt with (she even sent a Thank-you note when the deposit was received). The furniture arrived on schedule. We had two issues with the order...one of which was due to an oversight on our part. We called Furniture geek and got through to LG and he immediately called the manufacturer on our behalf to help resolve our problem. He even left his cell phone number so that we could get in touch with him after work hours, if necessary. He also resolved our other little issue very quickly (a couple of screws were missing), and we got them mailed a week later. Like Chanda, LG was amazing. All in all, it has been a great experience and we have recommended Furniture geek to our friends. We wish you guys every success. You really deserve it.
Hayley
*I had a great experience dealing with your company. I have recommended you and will continue to purchase from you when I need any items!
Dale
*I like everything about your site. Web: easy to follow and understand what I was looking for. Other Comments: Thanks for being available, this is the first time my Mom has bought new furniture for herself and I was glad your site was able to help her save some money.
Feedback Form
*The china cabinet came in today and it looks great! I just wanted to thank you on your excellent follow up. I know a lot of the problems are not your issues, but you bear the brunt of the customers dissatisfaction. Truly appreciated! Take care!
Jill D.
*Kasie was very helpful and professional at all times. I requested a lot of prices and she would respond with information in a very timely manner.
Patricia
*Seldom do I write a letter about someone's outstanding performance, but this time I need to tell you how pleased I was with the way LG handled the problems I had with my order of a Universal Furniture credenza. His manner was extremely polite, friendly and reassuring and he kept in frequent contact with me to give me updates on the situation. When I called him, he knew who I was and always thanked me for my patience. He is an outstanding employee! In fact, anyone I ever talked to at FurnitureGeek.com was very polite. I certainly will search your website again for things I need and will recommend your company to my friends.
Barbara
*Dear Dustin,
I received my order yesterday and it was worth the wait. I have told many people about your company. Delivery people were very nice and professional.
Belinda
*As far as the ordering process, I wouldn't change a thing
Web: Looks good to me, easy to use. User friendly.
Other Comments: My Sales Rep, was first rate. She has been professional, courteous and most of all patient. When I first located you, I had selected a sofa that could not be made with the fabric I selected. (I am actually shopping for a friend and myself). That's where the saga begins. Kasie has been so helpful and understanding that I don't even know where to begin to let you know how appreciative I am of all her time and effort. She never gave up on me, even when I was so discouraged, I didn't know what to do next. Kasie is the type of employee that I would be proud to have in my organization. She is truly someone who goes above and beyond for her customers.
Abby
*WOW! You have gone above and beyond the line of duty shipping out SIX seat cushions! I really appreciate your response and I am spreading the word about your follow-up.
Don
*At first I was skeptical buying off the internet but I checked you out at the BBB and I'm glad I did. I saved at least 30% purchasing my furniture through your site. My Furniture arrived much earlier than anticipated and the financing plan made purchasing and paying off the furniture easy. I will be buying from you again in the future.
Kim
* I LOVE my new furniture. Chelsey was wonderful assisting me throughout the whole process of buying the furniture. She was extremely patient in explaining how the process works and calling me for updates on my furniture. What a sweet disposition she has. The transaction went very smoothly from the process of ordering to the delivery. The people that delivered the furniture were top notch and extremely careful. I would definitely recommend furniture geek to others. I have a brand new empty house and look forward to ordering furniture from furniture geek again very soon!!!!
Thanks,
Chanel
*Chanda was very helpful and even went out of her way to clarify and be sure what I wanted. Everything has been great so far!
Thanks,
Christy
*Web site first rate. I had an excellent experience so far with your company. Every sales representative was courteous, easy to understand, and patient. In a time where customer service on the whole to be non-existent, it was wonderful to receive such great treatment. I really can't think of a way to improve your service.
Julie
*Ya'll have a great website. It was so easy to see the list of manufacturers you carry and get all my questions answered. I must say I was a little nervous ordering from a place called Furniture Geek but everything about my experience with ya'll has been great. Chelsea was wonderful on the phone and really knows her stuff. Everything was handled just as promised and ya'll followed up to make sure everything arrived just as promised. Your customer service really is that!! With the amount of money I saved and such wonderful service, I'm telling everyone about Furniture Geek. I wish I knew about ya'll sooner!!
Janice
*Web site first rate and Attractive and easy to navigate. Just placed our order today!
Thanks,
Roger
*Your Customer service and commitment to high standards is simply outstanding. You made the process very smooth and kept us informed step by step. Chelsea ROCKS! -Thank you for everything!
Bertha
*I am a new customer who has lost everything to Hurricane Katrina in both Louisiana and Mississippi. We are building a new home and needing new furniture, I requested a quote from you on line. The very next day I received a call from an extremely nice young lady, namely, Chelsey. She was so helpful and at once we developed an excellent relationship. After speaking with her several times before I made my decision on which pieces to order, I placed a rather large order with her, actually more than I had originally intended. The prices were much less than anywhere else I had checked, but the service and the friendly personality of Chelsey made spending a lot of money more palatable. I have since had to call with more questions, and when she was not available, the other people taking the calls were just as polite and helpful. That is what separates one company from another. The fact that you actually returned a call was very impressive to me. In dealing with all the people I have had to deal with in the last few months, my biggest gripe is that no one returns calls. I have since recommended your business to my friends and will continue to do so. I haven't received my furniture yet because my home is not ready, but she assured me that it will be held for me until we are ready for it. I couldn't ask for any more.
THANKS CHELSEY!
Louise B.
*I just want to thank you for all your help. I received the furniture yesterday and it is beautiful!!! The gentlemen were very nice and polite. I am sure I will be contacting you soon because now I am looking to do the family room over since we just bought the house. Thanks again Chelsey, you have been great!
Thanks
Jeanne S.
I wanted to inform you that my bedroom furniture was delivered yesterday and everything with our transaction; from easy ordering to the delivery and set up went as you had stated. My wife is certainly excited with her new furniture and I am excited with the savings I received by finding you and the Furniture Geek.
I want to thank you for all the assistance and communication you personally provided in keeping me informed on the status and delivery of my order. To be honest, I had some reservations in making this purchase through an unknown source. You have eliminated any of my doubts with this transaction and I can assure you, when I am in the market for additional furniture in the future, I will be typing away on the keyboard for the Furniture Geek!
Thank You Again.
Jim S.
*Chanda, wanted to let you know she was very pleased - it was delivered before the delivery date and everything - wanting to just let you know how pleased she was.
Phone in Message
Donna P.
I do want to say that I have been thoroughly impressed with this transaction and all the staff with Furniture Geek and Bo Smith Furniture. Although I make many purchases today through the Internet, this was the first furniture purchase for me. It has been very pleasant and everything from ordering to delivery was as stated so I am certainly satisfied with my transaction with you. Unfortunately, we had this one glitch and one which I should have noticed. I can assure you that your company will be first on my list for my future furniture needs.
You have my approval to use me or my experience with this purchase as a testimonial. As I was doing my own analysis, I reviewed the statements and testimonials on your site. This is one reason I chose to make this purchase with the Furniture Geek. I can assure you that I will also communicate my experience with other friends and people I come in contact with as well.
The key factor that I always look for with choosing a partner is honesty and delivering on commitments. Again, my compliments to all the team with your company as YOU did deliver on your commitments and have been very responsive to any request I have had.
Jim S.
*I have been working with LISTON G. for the good part of seven months as he has been trying to resolve an issue on a buffet server. He did resolve it - even after I was ready to give up. What a great asset to your company. Best customer service I have ever received!!!!!
Lorry S.
*I was a skeptic and I truly was not 100% sure, that you could match the missing piece I was looking for. I was even told "no way you can match the china hutch", by a friend. To everyone's surprise, the pieces delivered were the matching pieces I was looking for and delivery was just like what I was told. Thank you so much, and I'll be calling you again once I'm ready to order my living room set.YEAHH!!
Elizabeth
*Improve??? Are you kidding? You guys are awesome and you took care of me. I was concerned about the delivery, but Peace Transport did a fantastic job. The communication was great. Jason, my salesman took great care of me. The only reason that I am emailing is because at the same time I ordered from furnituregeek.com, I ordered from Turner's Fine Furniture (a local store). I am still waiting on the furniture from my local guy; meanwhile, I am sitting on a dining room chair and eating at the table I ordered from furnituregeek.com. I wish I had ordered the other stuff from furnituregeek.com. Thanks!
Janice F
*Excellent, Would like more pics on the Living Room Link, instead of just manufacturers Other Comments: Furniture Geek has excellent customer service, top notch people in the offices to help you along the way and fantastic prices. Will never shop anywhere else again.
Helen
*Get Better: It would be nice to make getting prices a little easier. Other than that I enjoyed the whole experience. Web: Pretty good. The site was pretty easy to use. It would be nice if I didn't have to go search under every manufacturer to see what you might carry. If you could have all that info on your page, that would be very helpful. Other Comments: I was very impressed with Dustin. He was honest, very helpful, and got back to me with any questions I had in a timely manner. I will definitely contact him next time I'm in the market for more furniture.
Heather
*Hi, Liston! I've been meaning to contact you, so I'm glad you reached out to me. We did get the back panel and it is the correct one and in perfect condition! Again, we really appreciate all of your help and consistent follow up. I will definitely purchase from Furniture Geek again and have already spread your name to my friends and family! Please do forward me the contact information for your boss, as I would like to tell him what a great job you've done. Thanks again!
Rita
*Response time to questions submitted through the Contact Us option was first rate! Kudos again to Chelsey for being so helpful, friendly and knowledgeable. I was a little nervous making a major purchase on the Internet and from out of state, but Chelsey made me feel at ease right away. Based on the purchase process I would definitely suggest your services to my friends and family.
A. Pena
*My over all experience was first rate and your web page is excellent
Marcia
*Your selection of furniture companies to represent is the most extensive I have seen yet. Lots of higher end companies to choose from! The sales people were quick at getting back with their quotes and their quotes were all at least $200 LESS than other online companies I have used in the past. The actual ordering process was fast, easy, and painless.